Delivery, Returns, & Exchanges:

What is your return policy?

If you wish to return your item, you can make a return through our selected return services. Returns must be made within 48 hours after you’ve received your order. To make a return, please follow the steps below:

1. Contact our customer service team and state the product you’re returning along with the reason you’re returning it.
2. You will receive an email with the proper return label.
3. Your return will be processed within 3-5 business days.
4. Once your refund has been processed, you will receive a confirmation email.

For more information on our return policy, browse here.

Do you allow for exchanges?

Yes, you may exchange an item if you are not satisfied with your order. Here at awatown, we strive for hassle-free exchanges. So long as you abide by our return policy, we can fulfill an exchange within 48 hours after the delivery date.

Do you issue refunds?

Yes, awatown issues refunds in the event of a damaged or returned item. However, return conditions are set by the team on a case-by-case basis. To receive a refund on a product, please contact customer service via email. 

We do not issue refunds for items that have been worn, washed, or altered in any way.

What is the estimated delivery time for my location?

awatown is committed to serving a global community. We deliver on both a domestic and international level. Depending on your location, delivery times will vary. To view a complete list of estimated delivery times, click here.

Where can I track my order?

Once you’ve placed an order with awatown, you will receive an email confirmation with a corresponding tracking number. You may track your package and view its location here.

Do you charge for shipping?

Yes, awatown charges a small shipping fee to accommodate the growing needs of a global market. Because we ship both domestically and internationally, shipping fees will vary. Your shipping fee will change based on your location and the weight of your package. You may view estimated shipping fees here.

We offer free shipping for orders over N80,000 to anywhere in Nigeria.

Where do you ship from?

awatown is based in Nigeria and ships globally. We’ve partnered with credited logistics agencies to ensure speedy, safe, and secure delivery.

Is my information secure when I purchase from awatown?

Yes, privacy is of utmost importance at awatown and is a top priority in our business and amongst our partners. You can trust that your information is secure when you make a purchase with awatown. Our website is protected using high-end encryption technology to protect you from theft, misuse, or alteration of your information. View a complete description of our privacy policy here.

Sizing & Style:

I’m unsure if your product will fit me - do you have a size guide?

Yes, we aim to be size-inclusive and cater to a diverse range of body types. To ensure that a product meets your size needs, take a look at our comprehensive size guide.

What materials are your products made from?

We source only the finest materials to deliver high-quality fashion to our customers. Our in-house team of buyers hand-picks each item for premium quality. 

Because each product is unique, materials will vary from item to item. For the most accurate information, a product and material description can be found on your item’s tag. 

What is the weight of the material used?

The weight of each product will vary based on the materials, type of product, style, and size. 

Are there specific washing instructions for your products?

Each garment comes with specific washing instructions to maximize the durability and life of your product. Wash instructions are listed in each product description on our website. View “care instructions” to learn more about how to best care for awatown clothing.

Gift Certificates & Store Credit:

Do you offer gift certificates?

Currently, we do not offer gift certificates or gift cards. 

Do you offer store or online credit?

Presently, we do not offer online or store credit.

Discounts

Do you offer discounted items?

We offer high-quality fashion at some of the most competitive prices in the industry. Accessibility is our goal, and we aim to offer high-end pieces at affordable prices. Currently, there are no discounted items on awatown clothing. However, we guarantee premier-quality fashion at a low price. Be sure to subscribe to our email list for any new promotions, deals, or products.

Customer Experience:

Where can I reach customer service?

awatown is devoted to delivering a top-tier customer experience, which is why we offer 24/7 customer service to all awatown consumers. We value our customers deeply and care about your experience with awatown. Don’t hesitate to reach out to us with your questions or concerns here.

My item is damaged, what should I do?

awatown strives to create a seamless experience for all of our customers. We’re so sorry if your product arrived damaged or altered. Please contact customer services so we can make things right.

If I have a problem with my order, how do I resolve it?

If you’re experiencing delayed shipping times, misplaced items, or your order arrived damaged, you can resolve it by contacting a customer service representative today.