Cookies are bits of information stored in your device when you visit a website. This information is sometimes used to track your use of the website for more personalized experience. To recognize your device, our website sends a cookie to your device and collects information on how you use our website. 

These cookies are used to keep track of the pages you visit on our website to give you a more enhanced and personalized use.  


Your privacy is OURTOWN’s priority. This is the privacy policy for 

This policy is included in situations where OURTOWN collects, stores, discloses, uses or transfers your personal data in paper or electronic form. OURTOWN may also share your personal data with its approved partners. 

Your data will be collected, held and managed by OURTOWN limited, a company located in Lekki, Lagos Nigeria and registered under the number RC1508440. This means that we serve as your ‘data controller’ and we will ensure that any personal information you give to us is securely and lawfully processed. 

Our privacy policy does not extend to other companies, such as franchises and licenses, acting on their own account. It also does not extend to information shared by you through any social media platform or online platform owned and managed by other companies whatsoever. 

To learn more about how to use this site and what personal information we collect across this site, please go through all sections of this privacy policy. 

How do we use information shared to us? 

Please note that we will not collect any information from you except it is intentionally provided by you. Only information directly provided to us when subscribing to any of our services, uploads, alerts or when completing forms on the site will be processed. Examples of such information are your name, email address and occupation.

Small pieces of information are also collected by means of cookies or similar technology. This information includes browser type, details of the website you use to visit the site, IP address, the pages you accessed on the sites and the time. Please visit our cookie settings for more information. 

The information we collect about you on the site will be used to manage your account on the site, and will also be relevant when sending you feedback on information you might have requested for. We also need to share your personal information with approved partners in order to be able to deliver our products to you. Our partners are bound by a strict confidentiality agreement and specific contractual terms on using your personal information on our behalf.

Non-personal information is used to track site visits so as to enhance the site for easy navigation, improved content and site performance. 

Kindly be aware that companies such as franchises or licenses have their own privacy and cookie policy, and any personal information you give to them will be subject to their own rules. 

Is your information safe with us?

Our site is protected with high-end technology to keep all personal information provided to us safe. Our security measures attempt to guard against loss, alteration and misuse of the information under our control. We use all reasonable efforts to prevent such occurrence, especially since we cannot guarantee that it will never occur.

How do we store and retain your information? 

Information provided to us may be transferred to other service providers or approved partners who perform functions, such as shipping and deliveries, on our behalf. We will take appropriate measures to ensure that your personal information will be adequately protected in accordance with our privacy policy and applicable data protection laws. 

You have the right to access and rectify any information held about you. Please contact our customer service for further enquiries on your privacy policy.  


We use cookies and similar technology to enhance user experience, site navigation and improve the quality of our site. By using this website, you agree to our conditions of use. 

Click cookie settings to find out more or to adjust cookie settings. 



Privacy Preference 

Upon visiting any website, store information may be stored on your browser in the form of cookies. This information stored may be about you, your device or your preferences, and allows for the site to work as you expected by giving you a more personalized web experience. We respect your right to privacy, and that is why our site lets you choose the cookies you want to allow by changing our default settings. Click on each category headings for more information.

Note that disallowing some kinds of cookies may impact your user experience. 

Manage Consent Preferences

Strictly Necessary Cookies -- Always Active

These cookies cannot be switched off in our system. They do not store any personal identifiable information and are very necessary for the website to function. You can set your browser to block or notify you about these cookies, but this may affect some functions on the site. 

Performance Cookies

All information these cookies collect is anonymous. They allow us to track visits and traffic sources so we can improve site performances. If you disallow these cookies, we will not be able to track your visit on our site and will not be able to monitor its performance.  

Functional Cookies

These cookies allow for advanced functionality and site personalization. If you disallow these cookies, some of these services may not function properly.

Targeting Cookies

These cookies do not store directly personal information, but are programmed to specifically identify your browser and internet device. They are used by our advertising partners to show you adverts that are specific to you on other sites. If you disallow these cookies, you will experience less targeted advertising. 


Terms of Use


1.1 These are the terms of use for your features or use of services on the website(s) operated or owned by OURTOWN Limited, including and any websites we may add subsequently. These terms of use will also be implemented on those new websites when added. These terms of use govern your use of the website and your conduct regardless of your means of access whether a mobile phone device or a computer. Secondary terms and conditions subsequently added to the website are hereby expressly incorporated into this agreement by reference. 

1.2 The information provided on the website is not intended for use by any entity or person in any jurisdiction, country or region where such use is contrary to the law or which would subject the company to any registration requirement within such jurisdiction, country or region. The company does not depict that the website is available or appropriate in other locations other than where it is operated by the company. 

Therefore, persons who choose to access the website from other locations do so on their own initiative and are solely responsible for compliance with local laws if and to the extent applicable. 

1.3 For the purpose of this website ‘company’ ‘we’ ‘us’ and ‘our’ all refer to OURTOWN

1.4 All minors in the jurisdiction where they reside are not allowed to register for the website, purchase products through the website or use services featured or made available through the site. 

1.5 Please carefully review the terms and conditions listed prior to use of the site as your use of the site indicates that you agree totally to its terms and conditions and are bound by it without modification. 

Acceptance of Orders

2.1 Browsing this website and gathering of information on this site is merely an invitation to treat only and is not an offer or unilateral contract. As such, a contract is made only when you select the items you wish to purchase, proceed to the check out and complete the checkout process. 

2.2 All orders submitted by you are subject to acceptance by us. The order is concluded only when your order is accepted, dispatched and information is sent via email or phone on the conclusion of your order. As such, we may choose not to accept your order in our discretion for certain reasons without liability to you.  If your order is not accepted, contact our customer service representatives to find out why. 

Use of Website and Platforms



3.2 OURTOWN has no control over the content of any linked platforms, is not liable in any way for the any content of linked platforms without restrictions to any content whatsoever. OURTOWN is not responsible for the availability of linked platforms or the use that linked platforms make of your personal information. In addition, OURTOWN will not be held accountable for any damage, offence, or loss caused by the use or reliance on such linked platforms or the contents. 

3.3 You agree information you provide when you register on the platforms must be true and accurate in all regards. You will notify our customer service in case of any changes or alteration when necessary. 

3.4 From time to time, OURTOWN may stop, suspend, deny or change access to the platforms in its sole discretion, permanently or temporarily, with or without notice and with no liability to you. 

User Submissions

4.1 You agree that any material and suggestion submitted to our site or directly to us will be solely and exclusively owned by us and shall not be returned to you. Such materials include, without limitations, reviews and suggestions. 

You also grant us the right to use the name with which you use to submit comments, reviews and other contents you make on our site in relation with the content submitted. 

Right to Intellectual Property

5.1 All company content on the website are licensed to OURTOWN or its affiliates and are subject to copyright, trademark and other intellectual property rights under the Federal Republic of Nigeria.. 

Company content includes, without limitation, the trademarks, service marks, logos, databases, source codes, audio, functionality, website designs, page headers, photographs, texts, company graphics and videos. 

You agree that all company graphics, logos, designs and service names are registered trademarks or trade dress of company in the Federal Republic of Nigeria and other countries.

You agree that company trademarks and trade dress may not be used in connection with any brand, product or service in any manner and may not be imitated or used, in whole or in part, without the prior written permission of company. 

You have a limited license to use the site and the company content solely for your information and your personal, non-commercial use. 

No company content may be reproduced, copied, broadcast, licensed, sold, or exploited without the prior written permission from us. 

OURTOWN reserves the rights not expressly granted to you in the website, company content and marks. 

Data Security

6.1 You agree to our Privacy policy as all personal information submitted for use in the site will be held, used and accessed in accordance with our Privacy Policy.


7.1 You agree to indemnity and do not hold us, our approved partners, employees or agents, as the case may be, accountable to any demand or claim related to your breach of terms of use.


These terms of use shall be governed by the laws in the Federal Republic of Nigeria and subject to the Nigerian law pursuant to the Arbitration and Conciliation Act Cap A18 laws of the Federation of Nigeria 2004, as amended, replaced or re-enacted from time to time.

Any controversy or claim arising from and relating to these terms of use will be settled in Nigeria in English and any objections based upon venue will be waived. 

The company reserves the right to protect company’s confidential information through injunctive and equitable reliefs through the court.

Purchases and Payment

9.1 Payment is made through online platforms as listed in our payment method. Other options/payment platforms may arise from time to time. You agree to use payment methods as issued by us. 

All payment shall be charged in the currency of your selected destination.  

We ensure that no mistakes are made in pricing of our products. However, if such mistakes occur, company reserves the right to correct such mistakes in pricing even if payment has already been requested or received. As such we reserve the right to refuse or cancel any of such orders. 

We may change our prices at any time without any liability to you. Payments made include payment for the product purchased as well as any additional services such as shipping and deliveries. 

We will not be held accountable for any extra charges by your service provider. Contact your service provider if any of such extra charges occur. 

Return and Exchange

Visit our return policy for more information.

Refund Policy

We run a no refund policy.

 Events Beyond our Control

As a result of unforeseen circumstances, events which are beyond our control may occur. We cannot be held responsible for any delay on delivery once we have dispatched your order. We also cannot be held responsible for any incorrect or incomplete delivery address, email address or phone number made available by you. 

Once your order has been placed, there can be no changes to the shipping address.  Also note that there are restrictions on the locations which we deliver products. Details of such locations are available on request.

We cannot be held responsible for any delay or failure to comply with terms of use if the delay or failure is as a result of any event beyond our reasonable control. 


13.1 These terms and conditions of use as well as any rights granted under them may be terminated, suspended or revoked, as the case may be, immediately by us without any prior notice to you. 

13.2 You agree that should any of such cases occur, you shall immediately stop the use of this site in whole or in part. This does not take effect until the date of termination.

13.3 You agree that the site shall not be liable to you as a result of such termination or suspension. 

13.4Discontinue the use of this site if you do not agree with the rules, policies, guidelines, practices, terms and conditions. 


14.1 Each provision of these terms and conditions shall be constructed independently of each other. Hence, if any provision is deemed void, unenforceable, otherwise or invalid, that section shall be severed and not affect the enforceability of any other provisions of these terms of use. 


Assignment and sub-contracting

 OURTOWN reserves the right to assign, novate, transfer or sub-contract the benefit of any rights under these terms and conditions to any third party, provided that your rights under these terms are not affected.

 You agree that assigning or sub-contracting any rights given to you under these terms and conditions to any third party is prohibited. 


We reserve the right to amend these terms and conditions at any given time. You, along with any contract of sale between us will be subject to the terms and conditions in use at the time you order products from us.